• 1-800-780-1962

Sample Policy

While we at IASpromotes.com make every attempt to make your buying experience efficient and comprehensive, we understand the need to sample products.

To streamline and standardize the process, we outline our policy below:

Random Samples
A random sample is a product sample that is pre-existing and sits in our warehouse either un-imprinted or branded with an imprint from an order we produced for a previous client.

Due to the demand and internal costs associated with product samples, we are forced to charge for samples on an End Qty Pricing + Freight basis. What this means, is that we will charge the smallest unit price listed* (with some exceptions) and add our cost for freight (we will ship samples per your requested method) to obtain your sample total.

*Some samples including apparel and custom made/sewn items are charged at the individual price and will be reviewed with client before being processed.

All we need to process your sample request is a credit card to cover product and freight. Should you prefer to expedite or be billed direct for freight using your own shipper account, you can furnish a FedEx or UPS Account number. Per our sample policy, we rebate the cost of samples against an order. If the sample itself is less than $2.00 and you provide your shipper account, we will not bill you for the sample. For further sample information, contact a representative by phone 1-800-780-1962 or email samples@iaspromotes.com

We will offer a full credit for the cost of that sample against an order placed with IASpromotes.com within 30 days from receipt. If multiple samples are ordered, we will only credit against the actual items that are ordered, not all samples. Our samples are sent directly from our world-wide network of manufacturing facilities.

Pre-Production Samples
A pre-production sample differs from a random sample in that the item is emblazoned with your specific logo and/or copy. A pre-production proof or sample, is a process where we actually set-up one item on an appropriate print press and customize accordingly. We then ship the sample to you for your approval.

There are costs and time tables associated with this process. Since all of the screens, films, plates, set-ups, color separations, digitizing, etc., needs to be completed prior to running a sample, we will charge the listed price that corresponds to the item, print process and colors of imprint. Costs will vary from $30 - $1500 depending on the item, process and work that needs to be performed.

The process itself can take anywhere from 5 to 15 business days depending on the item and work that needs to be performed. Full production will be scheduled after proof approval.

For further information, please email us at samples@IASpromotes.com.